The role
You’ll be building the workflows, apps, automations and AI agents that help a busy business get things done. It’s a mix of working out what people actually need, designing a sensible solution, then building and looking after it.
You’ll work across Intapp, ServiceNow, Microsoft Power Platform and Copilot Studio, picking the right approach each time, whether that’s configuration, low-code or a bit of custom code.
What you’ll be doing
- Digging into business processes and turning them into practical solution designs
- Building and maintaining workflows, forms, business rules, apps, automations and AI agents
- Connecting enterprise platforms, internal systems, APIs and data services
- Keeping things secure, maintainable and easy for others to support
- Using proper source control, testing and release practices
- Working with platform owners and governance teams on security, privacy and accessibility
- Fixing issues across configuration, integrations and data, then improving things after go-live
- Writing clear designs and documentation
- Explaining options and trade-offs to both technical and non-technical people
- Giving realistic estimates and flagging risks early
- Reviewing colleagues’ work and helping shape shared standards and reusable components
- Using approved AI tools sensibly to speed up design, build, testing and documentation, always with a human check
- Designing AI solutions with real users in mind, including transparency, oversight and being upfront about limitations
- Keeping an eye on new platform and AI capabilities and spotting where they could add value
What you’ll bring
- Experience delivering solutions on at least one enterprise workflow, automation, low-code or AI platform
- A knack for turning business requirements into effective technical solutions
- Good knowledge of workflow design, data modelling, integration patterns, APIs and identity and access management
- An understanding of security, privacy, accessibility and information governance
- Experience with structured testing, release management and application lifecycle management
- The ability to decide when to configure, use low-code, extend a platform or write custom code
- Clear written and spoken communication
- Sensible AI literacy, including checking AI outputs and explaining the risks and limits to users
- Comfort working across teams, juggling priorities and picking up new tech quickly
Nice to have
- Intapp products, workflows and integrations
- ServiceNow configuration, app development and workflow automation
- Power Apps, Power Automate and Dataverse
- Building and governing agents in Copilot Studio
- Azure services, connectors and APIs
- AI solution design (grounding, orchestration, access controls, monitoring, responsible AI)
- DevOps tooling and automated deployment pipelines
- Microsoft, ServiceNow, Intapp or other platform certifications
Flexibility
There’s some flexibility in how this role is set up for the right person, so if you’re after different hours or a bit more certainty on working patterns, get in touch and we can chat it through.