Technical Customer Support Advisor
Posted 2 minutes ago
Warrington, Cheshire, North West, England
£28000 - £30000 per annum
Warrington, Cheshire, North West, England
TechPermanent
Technical Customer Support Advisor
Join a team where your work genuinely improves lives.
We’re partnering with a forward‑thinking organisation that’s on a mission to enhance the health and wellbeing of hundreds of thousands of people. They’re growing, investing in new technologies, and strengthening their IT function, and they’re looking for a proactive, curious Technical Customer Support Advisor to join them.
The Role As the Support Analyst, you’ll be the frontline of IT, but this isn’t your typical service desk position. You’ll manage the full lifecycle of incidents, problems, service requests, and change controls in an ITIL‑aligned environment.
You’ll support both internal teams and external clients, working closely with users, vendors, and technical teams to make sure issues are resolved quickly and confidently.
You’ll be:
We’re looking for someone who is:
You’ll be joining an organisation that is evolving, investing in modern technology, and open to fresh ideas. There’s real room for growth, and the work you do will have a direct, positive impact on communities every day.
Your voice will be heard. Your work will matter. And you’ll be part of a team that genuinely wants you to succeed.
If this role sounds like the right fit, please contact Megan on 07946 134818 or email m.whitejones@chromarecruitment.com.
We’re partnering with a forward‑thinking organisation that’s on a mission to enhance the health and wellbeing of hundreds of thousands of people. They’re growing, investing in new technologies, and strengthening their IT function, and they’re looking for a proactive, curious Technical Customer Support Advisor to join them.
The Role As the Support Analyst, you’ll be the frontline of IT, but this isn’t your typical service desk position. You’ll manage the full lifecycle of incidents, problems, service requests, and change controls in an ITIL‑aligned environment.
You’ll support both internal teams and external clients, working closely with users, vendors, and technical teams to make sure issues are resolved quickly and confidently.
You’ll be:
- Delivering high‑quality customer support
- Resolving queries within SLA and KPI targets
- Monitoring system performance to keep services running smoothly
- Creating Knowledge Base articles, workarounds, and SOPs
- Contributing to continuous improvement and service enhancements
- Working in an environment where you’ll receive full training from a genuinely lovely, supportive team
We’re looking for someone who is:
- Curious about tech and eager to learn
- Confident in analysing issues and spotting patterns
- Able to learn and translate technical detail into clear, user‑friendly explanations
- Comfortable challenging processes and suggesting improvements
- Collaborative, friendly, and great at building relationships
You’ll be joining an organisation that is evolving, investing in modern technology, and open to fresh ideas. There’s real room for growth, and the work you do will have a direct, positive impact on communities every day.
Your voice will be heard. Your work will matter. And you’ll be part of a team that genuinely wants you to succeed.
If this role sounds like the right fit, please contact Megan on 07946 134818 or email m.whitejones@chromarecruitment.com.