IT Support Engineer III

Chroma is proud to be supporting a growing technology business that provides high quality managed services, infrastructure support, and technical project delivery to a diverse customer base. 

This is a mid/senior-level position for an engineer who loves solving problems, delivering exceptional customer service, and taking ownership of complex technical issues. You will be a technical point of escalation for colleagues, support customer environments across cloud and on-premise infrastructures, and play a hands-on role in the successful delivery of projects.

The Role
As a senior member of the support team, you will take responsibility for providing high standards of technical support and infrastructure delivery. The role covers server deployments (on-prem, Hyper-V and cloud), technical project work, infrastructure installs, and administration of back-end systems.
You will work closely with senior technical leadership while also acting as a go-to person for junior engineers. This is a role for someone who enjoys both supporting customers day-to-day and working on more advanced technical implementations.

Key Responsibilities Technical Delivery

• Lead technical implementations for customer projects.
• Deploy, maintain, and monitor remote and cloud-based systems.
• Manage servers, infrastructure, backups, and security tooling.
• Prepare and configure equipment for installation, both remotely and on-site.
• Install and configure hardware, software, networks, M365 environments, and telephony solutions.
• Undertake scheduled maintenance and infrastructure upgrades.

Support & Troubleshooting

• Log, investigate, and resolve support tickets across phone, email, and case management systems.
• Diagnose and resolve software, hardware, network, and infrastructure faults.
• Manage SharePoint administration and deployment.
• Support customers and junior engineers with clear, patient, and effective communication.
• Provide remote support, with some on-site work where required.

Collaboration & Leadership

• Mentor and coach junior engineers acting as an internal escalation point.
• Share knowledge and support ongoing training programmes.
• Manage equipment records, documentation, and asset processes.
• Take part in an out-of-hours support rota for urgent issues (paid where applicable).

Skills and Experience 
Essential Technical Skills

• Experience with Windows Server environments and administration.
• Microsoft 365 administration and migrations.
• SharePoint support and deployment.
• Virtualisation technologies including VMware or Hyper-V.
• Active Directory, Group Policy, Azure AD.
• Backup technologies including cloud and disk-based solutions.
• Knowledge of modern cyber security threats and best practices.
• Networking fundamentals: DNS, DHCP, TCP/IP, VPNs, VLANs, cabling, firewalls, switching.
• VOIP and telephony systems.
• Mobile Device Management.
• General troubleshooting of infrastructure, users, and applications.

Desirable

• Cyber Essentials tooling and implementations.
• Azure, Intune, Cisco Meraki, Draytek, Ubiquiti Unifi.
• SIP and 3CX administration.
• MS 365 tenant migrations.
• UPS and wireless infrastructure technologies.

What We Are Looking For We want someone who:

• Always puts the customer at the heart of their work.
• Communicates technical concepts clearly and simply.
• Is proactive, organised, and detail-oriented.
• Enjoys problem-solving and takes ownership of tasks.
• Works well in a team, shares knowledge, and supports others.
• Has a positive mindset and thrives in a fast-paced environment.
• Is motivated to keep learning and developing.

A driving licence is helpful but not essential.