1st Line Service Desk Analyst
Manchester, Greater Manchester, North West, England
£26000 - £27000 per annum, Benefits: £27,000 10% Bonus 38 days holiday medical
Manchester, Greater Manchester, North West, England
Permanent
1st Line Service Desk Analyst
1st Line Support Technician – Entry Level IT Role
Permanent | Hybrid (Office & Home-Based Shift Pattern) | £27,000 10% Bonus
The Opportunity
An exciting opportunity has arisen for a motivated and enthusiastic 1st Line Support Technician to join a fast-paced, growing organisation with a strong people-focused culture.
This role is ideal for someone looking to start or develop a career in IT support. Previous commercial experience is not essential; however, a strong interest in technology, good IT literacy, and a willingness to learn are key.
You will join a busy IT Service Desk team providing support to users across the business, gaining hands-on experience with a wide range of systems, hardware, and technologies.
Key Responsibilities
Shift Pattern
This role operates on a 24/7 rotating shift basis, combining office and home working:
Salary and Benefits
Why Apply?
This is an excellent opportunity to secure an entry-level IT support role within a supportive and fast-paced environment. You will gain valuable technical experience, develop your skills quickly, and benefit from structured training and career progression.
If you are looking to build a long-term career in IT and enjoy working in a dynamic, people-focused environment, this role offers the ideal starting point.
Permanent | Hybrid (Office & Home-Based Shift Pattern) | £27,000 10% Bonus
The Opportunity
An exciting opportunity has arisen for a motivated and enthusiastic 1st Line Support Technician to join a fast-paced, growing organisation with a strong people-focused culture.
This role is ideal for someone looking to start or develop a career in IT support. Previous commercial experience is not essential; however, a strong interest in technology, good IT literacy, and a willingness to learn are key.
You will join a busy IT Service Desk team providing support to users across the business, gaining hands-on experience with a wide range of systems, hardware, and technologies.
Key Responsibilities
- Act as the first point of contact for IT support requests via phone, email and chat
- Log, track and prioritise tickets using a service desk system
- Troubleshoot and resolve common IT issues including:
- Password resets
- Account access issues
- Basic system and connectivity problems
- Support user account creation, permissions and onboarding processes
- Assist with hardware setup and configuration (laptops, desktops, mobile devices, tablets)
- Install and support standard business software applications
- Respond to basic IT security alerts following established procedures
- Escalate more complex issues to senior engineers in line with SLAs
- Maintain accurate documentation and contribute to the knowledge base
Shift Pattern
This role operates on a 24/7 rotating shift basis, combining office and home working:
- 07:00 – 15:30 (Office, Monday–Friday)
- 10:00 – 18:30 (Office, Monday–Friday)
- 15:00 – 23:30 (Home-based)
- 23:00 – 07:30 (Home-based)
- Strong interest in IT support, technology, and troubleshooting
- Good level of IT literacy (Windows, Microsoft Office, general systems)
- Excellent communication and customer service skills
- Ability to explain technical issues to non-technical users
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, high-volume environment
- Good organisation and time management skills
- Positive attitude, team-oriented, and proactive
- Exposure to service desk environments, ticketing systems or POS systems
Salary and Benefits
- £27,000 base salary
- 10% annual bonus potential
- Up to 38 days holiday (including bank holidays)
- Private medical insurance and healthcare cash plan
- Employer pension contribution (4% matched)
- Life assurance (3x salary)
- Hybrid working and flexible hours
- Fully funded IT certifications and professional development
- Clear career progression within IT
- Employee discounts, travel loans and lifestyle benefits
- Sabbatical opportunities after 3 years
Why Apply?
This is an excellent opportunity to secure an entry-level IT support role within a supportive and fast-paced environment. You will gain valuable technical experience, develop your skills quickly, and benefit from structured training and career progression.
If you are looking to build a long-term career in IT and enjoy working in a dynamic, people-focused environment, this role offers the ideal starting point.