It Support Analyst I

IT Support Analyst I

Location: Leeds, West Yorkshire
Job Type: Permanent, Full-Time
Salary: £26,000 - £28,000 per annum

Join a Team People Rarely Leave!

Are you looking for more than just another IT support role? This is a genuinely rare opportunity to join a highly respected and incredibly supportive organisation where many team members have built long-term careers, with several colleagues having proudly remained with the business for 10+ years. That level of loyalty speaks volumes about the culture, stability, and working environment on offer.

If you're seeking a role where you'll be valued, supported in your development, and surrounded by experienced colleagues who genuinely enjoy what they do, this could be the perfect next step in your IT career.

Working within a professional legal services environment, you'll become part of a close-knit IT team that prides itself on collaboration, knowledge sharing, and exceptional service. You'll enjoy the security of joining an established organisation that invests in its people and provides a stable platform for long-term career growth.

Why Apply?

• Join a stable and secure organisation with an outstanding staff retention record
• Work alongside experienced colleagues, many with over a decade of service
• Friendly, collaborative, and supportive team culture
• Genuine opportunities to learn, develop and progress your IT career
• Professional working environment with a strong focus on employee wellbeing and success
• Exposure to a broad range of technologies and projects

The Role

As an IT Support Analyst, you will be the first point of contact for users requiring technical assistance, delivering excellent customer service whilst ensuring the smooth operation of the organisation's IT systems.

This is a varied and engaging role where you'll gain hands-on experience supporting hardware, software, networks, and business-critical applications while working closely with experienced IT professionals.

Key Duties & Responsibilities

• Respond promptly and professionally to technical support requests via telephone, email, and in person.
• Troubleshoot and resolve hardware, software, and network issues, including desktops, laptops, printers, mobile devices, and business applications.
• Install, configure, and maintain IT equipment and software in line with company standards.
• Log, categorise, and prioritise incidents and service requests using the IT service management system.
• Escalate complex issues to second-line support teams or external providers where necessary.
• Assist with user account administration, including password resets and access permissions.
• Document solutions and contribute to the IT knowledge base.
• Support IT projects, system upgrades, and technology rollouts.
• Adhere to IT security policies and promptly report any potential breaches or vulnerabilities.
• Provide clear, friendly, and effective support to users of all technical abilities.

Requirements

Essential

• Minimum of five GCSEs (Grade C/4 or above), including English and Mathematics, or equivalent.
• Previous experience within an IT support, service desk, or helpdesk environment.
• Good knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience troubleshooting hardware, software, and basic networking issues.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise workload effectively.
• A proactive attitude and willingness to learn new technologies.

Desirable

• Further education or vocational qualifications in IT or a related field.
• ITIL Foundation certification or equivalent understanding of IT service management.
• CompTIA A+ or similar technical certification.
• Experience within a professional services or legal environment.
• Exposure to legal practice management software or specialist business applications.

Working Environment

Based in modern offices in Leeds, this role offers the chance to work in a professional yet welcoming environment where people genuinely enjoy being part of the team.

The successful candidate will benefit from working within an organisation known for its supportive culture, long-serving employees, and commitment to providing a positive, secure, and rewarding workplace. Opportunities like this don't come around often, especially within a team where so many colleagues choose to build long and successful careers.

If you're looking for stability, support, and the opportunity to develop your IT career within an exceptional team environment, we'd love to hear from you.